Frequently Asked Questions

Getting started is easy! First, create an account and complete our quick onboarding process. You'll be guided through creating your first organization, inviting team members, and setting up your first project. Our platform includes interactive tutorials to help you explore key features. You can also check our user guide for detailed instructions on each feature.

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll automatically prorate any difference. If you upgrade, you'll only pay for the remaining time in your billing period. When downgrading, we'll credit your account for unused time. There are no fees for changing plans.

We accept all major credit cards (Visa, Mastercard, American Express) as well as ACH bank transfers for Enterprise customers. All payments are processed securely through Stripe, and we never store your card information on our servers. You can manage your payment methods at any time from your account settings.

Yes, you can cancel your subscription at any time without fees or penalties. When you cancel, your account remains active until the end of your current billing period. After that, your account will switch to our free plan, so you won't lose access to your data. You can reactivate your subscription anytime.

We offer a 30-day money-back guarantee for new customers. If you're not satisfied within the first 30 days, contact our support team for a full refund. For monthly subscriptions after the first 30 days, we don't offer refunds but you can cancel anytime. Annual plans can receive a prorated refund for unused months.

Yes! We provide a comprehensive RESTful API that gives full access to all platform features. Our API is fully documented with interactive examples and includes SDKs for popular programming languages. You can generate API keys from your account and configure precise permissions for each key. Check our API documentation to get started.

Security is our top priority. We use industry-standard encryption (TLS 1.3) for all data transfers and encrypt sensitive data at rest. Our platform includes two-factor authentication, IP whitelisting, and detailed access logs. We perform regular security audits and comply with GDPR and other data protection standards. Your data is hosted in secure data centers with 24/7 monitoring.

We perform automatic daily backups of all customer data with 30-day retention. Backups are stored in geographically distributed locations for redundancy. Enterprise customers can request custom backup schedules and on-demand backups. You can also export your data at any time through our API or from account settings.